[Zope-Coders] July Bug Day Roundup

[Ken Manheimer]

On Thu, 12 Aug 2004, Chris Withers wrote:

> Ken Manheimer wrote:
> 
> > "Submitted"
> > 
> >   This is the state for things that are awaiting handling, as opposed to 
> >   being handled or closed/settled.
> > 
> >   Issues _can_ return here if they got into a being-handled or closed 
> >   state but then lost that progress.
> 
> Surely a closed state is a closed state? The only way I can see 
> something going from a closed state back to "Submitted" is if a mistake 
> was made, correct?

Mistaken settlement of an issue is one reason.  There are others.  In the
real world situations can change in unexpectable ways, making eg
previously unfixable things fixable.  (The goal of issue management is not
perfection, but improved collective intelligence in the process of dealing
with problem reports.)

Ken
klm at zope.com

Intelligence:   Err
                and err,
                and err again,
                but less
                and less
                and less.         -- Piet Hien ("Grooks")