[Zope] tracker product with customizable report forms

[Marcus Bergmann]

Hello,

in real life many users are not be able to give a report with all the 
information the handler needs to solve the problem. E.g. if there is a 
problem with the network connectivity, the handler needs other 
information from the reporter as there is a problem with installing 
software on a PC.
I'm looking for a tracker product, where I can customize the report form 
depending on the problem.

Any suggestions?

Thanks,
Marcus