[Zope] Product Question :: How are support emails handled?

[Kevin Gill]

We have a small site, which generates about 10-20 support emails a day. These
are either technical 'I can't remember my password', business 'please send me
an application form', or Ezine related.

Basically, three different people handle these emails at three locations.
Currently we triplicate the email and forward it to all three participants,
assuming that we as responsible adults will process the messages we are
responsible for.

I would like to have some form of package which would handle these mails, and
keep track i.e. know that every email was processed. Ideally, such a system
would also support entering our telephone issues and some simple, template
responses.

My question is ... what package are people using to track their support
emails? Is there some super package that has sorted this all out years ago?

I was directed to a package called perldesk, which has most of the
functionality I require. However, it is CGI/perl based. Personally, I would
prefer something Zope based.


Thanks in advance for any feedback.

Kevin Gill
MovieExtra.ie Support
http://www.movieextras.ie