An Organisation can play the role of Customer and of Requester. In this case the Requester specialist will remap from the Customer specialist. In terms of roles all Customers do not play the role of Requester. Would it be correct to say that the remapping to Requester only occurs at that point in time, when the Customer plays the role of Requester and therefor becomes a Requester, as opposed to mapping the Customer to a Requester as soon as the Customer is created? In the latter case the Customer's rack pushes attributes to the Requester's rack and in the former the requester will first ask the Customer specialist for all Customers and then create a Requester for the Customer selected from the list. The reason I ask this is: Remapping in some way implies that the existence of the one implies the existence of the other. This is one place where frameworks colloborate and I think that colloboration should be carefully exercised so any input would be greatly appreciated. Roché