Here's the press release for the launch of MailManager 1.0. Sorry for the marketing speak! We appreciate the help that we've had over the past year from the Zope/Python community. Rgds Andrew -- Logical Progression announce the release of MailManager 1.0 the open source email management system. According the Jupiter Research customer service emails will rise from 1 billion a year to 3.3 billion by 2008. Companies, particularly smaller businesses are finding it increasingly difficult to deal with the increasing volumes. With MailManager companies can be sure that: * Email goes to the right person * Incoming messages will be prioritized * Service level targets will be met * Standard reply templates will speed up replies * Managers can track performance MailManager is available on Windows, Linux and Unix. There is also a hosted service for organizations that don't want the hassle of running their own servers. "MailManager is EXTACTLY what we were looking for and has really solved our problem of managing email from thousands of users and sharing the workload among our small, distributed staff," says Jeremy Bencken of ApartmentRatings.com. "MailManager has simplified management of our sales and support email," said George Donnelly of Zettai.net. "We now spend less time fiddling with the technology and are able to respond more quickly to our clients. Searching and classifying our old email is now effortless." Andrew Veitch, CEO of Logical Progression used a presentation at the Euro Python conference, Gothenburg to thank the community. "Over the last eleven months we've have had 65 feature suggestions and over 100 bug reports and technical contributions. MailManager 1.0 would not have been possible without the help from our global community." Logical Progression particularly wish to thank Zettai.net who have funded the development of some new features which will appear in the next version. The MailManager hosted service is at: http://www.logicalware.net Open source portal: http://mailmanager.sourceforge.net Press contact: Andrew Veitch, CEO +44 131 550 3733 andrew@logicalprogression.net -- Logical Progression Ltd, 20 Forth Street, Edinburgh EH1 3LH, UK Tel: +44 (0)131 550 3733 Web: http://www.logicalprogression.net/