I am running a zope site for the Epilepsy Surgery Dept data here at the U of C, managing patient information: EEGs, MRIs, that kind of things. One of our users is a veteran neuro-surgeon from Soviet Georgia who is providing, among other things, the seizure diagnosis and summaries. He is used to working in Microsoft Word and wanted the ability to add bold, emphasis etc... I explained that web browsers didn't support that kind of stuff in the same way that MS Word did, but that he could use structured text. To keep is simple, I only showed him only how to use bold and emphasis. I wrote on a piece of paper to demonstrate: Bold: **This sentence is bold** Emphasis: *This sentence is emphasized* He balked, saying this would take him too long, and I retorted, "no this is easy, just an extra character here and there". He said "This will make my 3 page patient summaries 6 pages long". It took about 15 minutes before I realized that he thought he had to type the whole damned sentence above every time he wanted to make something bold, ie, to make the phase "partial seizures" bold in the sentence below, he would have to type: The patient presented with a **This sentence is bold**partial seizure. Well, once that was cleared up he appeared satisfied. He came back this morning with several summaries completed, filled with proper structured text markup. He had gone home the night before and written it in Word, and came in the morning and pasted it into the web form. That gave me a particular sense of satisfaction: writing structured text in Word. This morning I printed up plenty of rich examples for him -- tables, lists, links, the works. We'll see where he goes. John Hunter