"Tiller, Michael (M.M.)" <mtiller@ford.com> writes (i'm excerpting out of order):
In my opinion, the level or arrogance and stubbornness to help on the part of some people on this mailing list is really disgraceful and I can't believe others on this list don't feel the same way.
I recommend that everyone cool down here. You accuse "arrogance and stubborness" about refusing to help against someone who has provided not just valuable answers, but also much software on which the questioners rely. In this particular case, andreas *had* provided an answer, but it wasn't to the questioners liking! That was when andreas spouted that the questioner should look at the API.
This is such a bunch of bullshit. I am so tired of "the answer is out there somewhere, why can't you find it yourself?" being the
I have to agree that knowing *where* to look for stuff can be hard. Maybe indicating where to look is the extra step andreas could have taken to provide guidance - but the questioner was using the software, presumably they knew where to look for the API.
Please explain to me why the mailing list should be a solution-of-last-result??? After all, you can find the solution to
This is a fundamental issue in programming. It's about "teaching someone to fish, rather than giving them a fish to eat". There is a balance to be struck - questions are not forbidden (hence the list, in the first place!). Jonathon hobbes chimed in, objecting to people using the list as 'solution-of-first-resort' - some evidence of due diligence on the part of the questioner is necessary so that the answerers know the questioners are doing what they can to "learn to fish". I don't follow this group often, so don't know whether this suggestion is necessary, but i would always like to see answers that include pointers to key resources where the answers were found, and "RTFM" responses that give clues about where those resources are. But list-as-first-resort does *not* scale. Ken Manheimer klm@zope.com Just to try to avoid unintended distortion due to picking my excerpts out of order, here's the entire message to which i'm responding: "Tiller, Michael (M.M.)" <mtiller@ford.com>
<rant> This is such a bunch of bullshit. I am so tired of "the answer is out there somewhere, why can't you find it yourself?" being the justification for not helping people who ask reasonable questions. To add insult to injury Asad was being quite courteous (e.g. he went so far as to thank you for your initial response) and you guys just start jumping all over him.
Please explain to me why the mailing list should be a solution-of-last-result??? After all, you can find the solution to every question by looking at the Zope source code...ergo, all questions to the mailing list are a waste of time because the person didn't have the time to go picking through the source code?
Personally, I am more than happy to help people with questions if I know the answer off the top of my head.
***What is the big deal?!?***
Just because the answer exists somewhere doesn't mean I expect people to spend lots of their time (**which is valuable too by the way**) to go digging it out. Zope (and Plone) are very complicated systems and not all of us hack the source code to Zope on a daily basis so we don't know all the "ins and outs". If you consider it a waste of your time to answer our questions then DON'T, but there is no need to insult us.
I don't know if you noticed but they don't exactly have the mindshare or marketshare of other solutions and I don't think that is likely to change when people come here looking for answers and get nothing but grief. I've said it many times before...if you can't be constructive just don't say anything. You are poisoning this community with this nonsense.
In my opinion, the level or arrogance and stubbornness to help on the part of some people on this mailing list is really disgraceful and I can't believe others on this list don't feel the same way. </rant>