------------------------------------------------------------------------ Thank you for contacting Netscape Communications Corporation! ------------------------------------------------------------------------ Netscape Communications Corporation is the premier provider of open software that lets people and companies exchange information and conduct commerce over the Internet and other global networks. Complete information about our company and our products can be found on our corporate web site at: http://home.netscape.com/ We also have detailed information about all of the most common questions our customers ask us; you can find this information on: http://home.netscape.com/support/ ------------------------------------------------------------------------ This is an automated reply to the email you sent to ''info'' or ''moreinfo''. Email sent to ''info'' and ''moreinfo'' is not read by our staff. This reply provides pointers to information about Netscape and our products. It is intended for customers who do not have access to the Internet and the World Wide Web. If you do have web access, then please see our web site at "http://home.netscape.com/". This automated reply answers the following questions: 1. What software products does Netscape offer? 2. How can I download copies of Netscape software? 3. How can I purchase Netscape software or talk to your sales staff? 4. How can I get help (technical support) with my Netscape software? ------------------------------------------------------------------------ 1. What software products does Netscape offer? ------------------------------------------------------------------------ Please send email to "sales@netscape.com" if you have questions about what software products we offer, how to purchase them, what features they offer, when specific products will be released, how to get in touch with our salespeople, how to get a site license, or related issues. You do not need to write anything in the email, as it will send back to you an automated reply containing detailed information. ------------------------------------------------------------------------ 2. How can I download copies of Netscape software? ------------------------------------------------------------------------ Software may be downloaded from our web site: http://home.netscape.com/download/ or via FTP from "ftp.netscape.com". If you need help learning how to use FTP (File Transfer Protocol), then please send email to "ftp@netscape.com". You do not need to write anything in the email, as it will send back to you an automated reply containing detailed information on how to obtain our software. Before you can use Netscape software, your computer needs to have a TCP/IP connection to the Internet. Most Internet Service Providers ("ISP''s") can provide you with this kind of connection. ------------------------------------------------------------------------ 3. How can I purchase Netscape software or talk to your sales staff? ------------------------------------------------------------------------ Purchasing a Netscape product entitles you to legally use it and gives you a period of free installation assistance. We accept Visa, MasterCard, American Express, Discover, and purchase orders. To place an order you may: * Purchase Online Visit CD-on-Demand to purchase the browser online at: http://cd.netscape.com You must use an SSL-capable (secure) browser (such as Netscape Navigator) to make a purchase online. CD-on-Demand only accepts Visa, MasterCard, and American Express. No orders are taken by phone. * Order by Phone Call to speak with a sales representative (7:00 a.m. to 5:00 p.m. PST). Netscape Corporate Sales 650/937-2555 Netscape Government Sales 650/937-3678 ------------------------------------------------------------------------ 4. How can I get help (technical support) with my Netscape software? ------------------------------------------------------------------------ If you need help with Netscape software, then please see our support pages: http://help.netscape.com/ There you will find answers to frequently-asked questions (FAQ''s), technical notes, release notes, and a lot of other helpful information. If you are unable to reach our web site, then you can get free automated phone support to help you get onto the web by calling 800-411-0707 and selecting option 1. ------------------------------------------------------------------------ Netscape Contact Information ------------------------------------------------------------------------ Netscape Communications Corporation 501 E. Middlefield Rd. Mountain View, CA 94043 650/937-2555 (7:00 a.m. to 5:00 p.m. PST) 650/528-4124 Corporate Fax http://home.netscape.com/ If you have further questions, then please see our Customer Service page at: http://home.netscape.com/support/ Reporters and analysts should contact the Netscape public relations department by calling 650-937-3329 or by sending email to "pradmin@netscape.com". To expedite your request, we will need to know your name, the name of your publication, the subject of your article, and when it will be published. ------------------------------------------------------------------------ Copyright 1999 Netscape Communications Corporation. All rights reserved. Netscape Communications, Netscape Navigator, the Netscape Communications logo, and Netscape are trademarks of Netscape Communications Corporation. All other product names are trademarks of their respective companies. Prices and terms subject to change.