Thanks for the info. I have been looking at f2w Helpdesk just now. We have everything needed to put it into place so may go that way for a test. We'll keep Roundup in mind, though. Thanks Allen -----Original Message----- From: Larry Price [mailto:laprice@efn.org] Sent: Thursday, April 18, 2002 12:51 PM To: Schmidt, Allen J. Cc: 'abg@comco-inc.com'; zope@zope.org Subject: RE: [Zope] Tasking System On Thu, 18 Apr 2002, Schmidt, Allen J. wrote:
We are looking for an issue tracking system. Will take any and all suggestions!! Looking for something that anonymous users can add issues to for resolution. Admins would delegate tasks to those on our staff. Registered users could add/modify/delete tasks or assign to others with a trail documenting the process. Upon completion of an issue, an email would be generated to the user initiating it. Sounds like more of a helpdesk package now.
The URL link to the product from the link below does not work. Wanted to take a look, but....
I've been in the same boat recently and finally found Roundup, http://roundup.sf.net It's written in python, has a zope frontend and an email interface that works, it uses a hand-crufted bsddb backend and the html templating is slightly less than self-explanatory, but it's easy to modify. http://www.efn.org/~laprice ( Community, Cooperation, Consensus http://www.opn.org ( Openness to serendipity, make mistakes http://www.efn.org/~laprice/poems ( but learn from them.(carpe fructus ludi)