Hi, I decided, because crucial need and lack of any good system, to develop a problem tracking system using Zope. But I have to ask some questions before starting on this project and maybe some people which already reached a certain level of Zope Zen, can help me with my questions and problems. 1. user management ================== The Zope user module suits my needs very good, but I like to add some extra properties to users. Is it possible to easily extend the user management system of Zope. I need only three extra fields: email address, telephone and fax number. I searched on Zope.org for User and such terms, but haven't anything on this yet. Or do I have to develop my own user management system? 2. Bunch of DTML Documents + Factory methods vs. SQL database ============================================================= This system will be used for a small administrator team of an ISP. We already gave PTS and keepstone a try, but both sucked more or less. Both use a SQL database as storage, this is fine but on the other hand it would be fine that tasks are simply new DTML documents, and follow ups are also just documents linked to the first document. Documents would be nice, cause so we can use the access control system of Zope and can easily decide which documents should be public visible. Got what I mean? I mean is, what is a tracking system different from a bunch of documents which are associated to a task or problem? So wouldn't be a document approach be a nice way to do this? Things as due dates, expiration, returning tasks after n days etc. can be achieved Zopes builtin mechanism. So, some opinions on this would be a nice thing. I know, that this is not a Zope question in itself, but I need some input form Zope Zen users, that can help me to decide on this question. I know how to do the SQL thing, but the document thing seems nice to me. But is it possible using Zope? Thanks and best regards, Oliver -- Oliver Andrich, KEVAG Telekom GmbH, Schlossstrasse 42, D-56068 Koblenz Telefon: 0261-3921027 / Fax: 0261-3921033 / Web: http://rhein-zeitung.de