End user help system product
Does anyone know of a help system suitable for end users of a Zope web application? I have KnowledgeKit, but it is about 4 years old and doesn't have facilities for just putting up help for a page or context help for page elements. Anyone have something they can recommend? TIA, Best regards, Richard Wesley Co-President, Electric Fish, Inc. <http://www.electricfish.com/> (v) +1-206-493-1690x210 (f) +1-206-493-1697 (h) +1-206-632-4536 (m) +1-206-409-4536
I have been using/modifying KnowledgeKit for most of those years. I still use it for the FAQ base and have put a FAQ on almost every site I have. I added the ability count views, see a top ten list and to view FAQs that have not been answered as well as submit feedback on FAQs. It does not do contextual popups, but that is not that hard to do. BZ
Does anyone know of a help system suitable for end users of a Zope web application? I have KnowledgeKit, but it is about 4 years old and doesn't have facilities for just putting up help for a page or context help for page elements.
Anyone have something they can recommend?
TIA, Best regards,
Richard Wesley Co-President, Electric Fish, Inc. <http://www.electricfish.com/> (v) +1-206-493-1690x210 (f) +1-206-493-1697 (h) +1-206-632-4536 (m) +1-206-409-4536
_______________________________________________ Zope maillist - Zope@zope.org http://mail.zope.org/mailman/listinfo/zope ** No cross posts or HTML encoding! ** (Related lists - http://mail.zope.org/mailman/listinfo/zope-announce http://mail.zope.org/mailman/listinfo/zope-dev )
I've used the following approach with success on a number of sites. The help-button is one each page. It has a bit of Javascript to capture the last contextual page loaded (I use frames, and organize pages so that one frame is the normal content frame). This data is then passed (via acquisition) to a method located at the root of the site called "help_monitor". There are two casesi: exceptions and the general case. The source URL is inspected and for some exceptional cases special actions are taken. Otherwise, the path between the root and the help-button is traversed looking for help_html. The last help_html found is then used as the help response. This works neatly if the site is organize functionally. The passed in URL can be munged to create a backlink to reload the original page or a new window can be created and the backlink simply remove the window. HTH -dra On Thu, 25 Sep 2003, Richard Wesley wrote:
Does anyone know of a help system suitable for end users of a Zope web application? I have KnowledgeKit, but it is about 4 years old and doesn't have facilities for just putting up help for a page or context help for page elements.
Anyone have something they can recommend?
TIA, Best regards,
Richard Wesley Co-President, Electric Fish, Inc. <http://www.electricfish.com/> (v) +1-206-493-1690x210 (f) +1-206-493-1697 (h) +1-206-632-4536 (m) +1-206-409-4536
_______________________________________________ Zope maillist - Zope@zope.org http://mail.zope.org/mailman/listinfo/zope ** No cross posts or HTML encoding! ** (Related lists - http://mail.zope.org/mailman/listinfo/zope-announce http://mail.zope.org/mailman/listinfo/zope-dev )
participants (3)
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BZ -
Dennis Allison -
Richard Wesley