On our Intranet we use Avensoft Perfect Tracker (http://www.avensoft.com/) for incident tracking, such as IT HelpDesk requests, new-hire set-up requests, purchase requisition tracking, etc. I'm starting to develop a Zope class that makes it easy for other Zope applications to initiate and track incidents thru Perfect Tracker (PT), using email and possibly RPC as the interface. The class would, of course, hide the email-, RPC-, and PT-specific stuff from the application. I guess you could think of it as an async tracker adaptor. Not wanting to reinvent the wheel, I just have to ask: Is anyone doing anything similar? Is anyone interested in seeing this developed into a Zope product? Here's how the product might be used: Let's say, an applicant accepts an employment offer. The HR department sets up a new employee record, including start date, using a Zope-based form application. Zope then sends an email to the facility manager asking for an office assignment. When the facility manager assigns an office, Zope sends an email to the new-hire's manager, telling him to visit the Intranet and fill in the new-hire's computer and office requirements. When the manager has done so, Zope initiates two incidents in PT, one for the IT department and one for the facilies department, sending the manager's inputs as attachments. When these incidents are resolved and the resolution message is sent back to Zope, Zope sends an email to the manager saying all is ready for the new employee. If any incident hasn't been resolved before the new-hire's start date, Zope send emails to the appropiate parties (and to PT) escalating the incidents. Why not ZTracker? PerfectTracker is already entrenched. -- Loren