Hi; I have a strange (to me) problem where a client of mine reports she can't pull down her Web site and has had at least one client call from outside her area to complain the same thing. I can see her site fine (I'm on a different island) and have friends in CA that can pull down the site as well. I haven't been able to get the OS/IE version information I'd like, but I don't think this is a browser problem since (a) she could see the site fine before, and (b) she gets a Zope welcome page, indicating she's at least hitting my box. I find no errors in either the Zope error log nor /var/log/errors. My configuration is BSD 5.3, Pound as reverse proxy and then passing to Zope with mapping in VHM. Thanks for any help you can offer here; beno
zope@2012.vi wrote at 2006-8-14 11:25 -0400:
I have a strange (to me) problem where a client of mine reports she can't pull down her Web site
My English must be weak -- I cannot understand "pull down" in this context... I expect that you mean "cannot access her Web site". In this case, you need to be more specific what happens precisely: * the browser waits forever (maybe a firewall problem) * the brower returns with something like "the document contains no data" (this means that Zope died) * the access takes very long (several minutes) (this may indicate a DNS problem) * after several minutes (DNS timeout), the browser reports "the page cannot be shown" (this may indicate a DNS problem). Note also, that DNS problems may happen non deterministically. -- Dieter
Dieter Maurer wrote:
In this case, you need to be more specific what happens precisely:
* the browser waits forever (maybe a firewall problem)
She does have a firewall. However, she is not the only client nor the only customer trying to reach sites of mine that is experiencing this difficulty. I have asked my clients for OS/IE information but they haven't provided it.
* the brower returns with something like "the document contains no data" (this means that Zope died)
I thought I had mentioned (and if not, I apologize) that the message comes back "Welcome to Web.vi \n Zope" or some such. web.vi is my domain and is the name of the server (localhost.web.vi). However, web.vi serves just fine.
* the access takes very long (several minutes) (this may indicate a DNS problem)
Nobody has indicated as much. I even increased the time to enable contact between my reverse-proxy (Pound) and Zope and that had no effect.
* after several minutes (DNS timeout), the browser reports "the page cannot be shown" (this may indicate a DNS problem).
Again, something *does* print to screen, and I'm guessing this is some default file in Zope. It appears the reverse proxy is working, else a Zope message wouldn't appear on the screen, I believe, and it does.
Note also, that DNS problems may happen non deterministically.
Could you clarify what you mean by that term? Thank you so much! beno
zope@2012.vi wrote at 2006-8-14 13:29 -0400:
... I thought I had mentioned (and if not, I apologize) that the message comes back "Welcome to Web.vi \n Zope" or some such. web.vi is my domain and is the name of the server (localhost.web.vi).
It would be a wonder if this message were not created from your site yourself (no external tool would know about "Web.vi" and "Zope"). This means that your site is accessible -- just does unexpected things. The "Z2.log" file might give you glues towards the actual requests that produce the response above. -- Dieter
Dieter Maurer wrote:
The "Z2.log" file might give you glues towards the actual requests that produce the response above.
Thank you for reminding me of that log! I was looking in the wrong log <:-) It's been a long time since I got my hands in the box...I had a programmer. Anyway, below are the original problems I noticed in the error log in the Zope interface: NotFound: http://www.mrtablecloth-vi.com/verify-LAC_Compliance NotFound: http://www.mrtablecloth-vi.com/notified-LAC_Compliance These "pages" are not part of the Web site. What is "LAC_Compliance"? A Google turned up zero. NotFound: http://www.livestocksling.com/1024 [ /eng/Swine-All_Products_frame ] This is indeed a page, but notice the brackets. Are these somehow originating in Zope? Below are some snips from Z2.log that don't seem to be of much help: 202.71.106.119 - Anonymous [14/Aug/2006:17:18:58 +0000] "GET /notified-LAC_Compliance HTTP/1.1" 404 1270 "" "Mozilla/4.0 (com patible; MSIE 5.5; Windows NT 5.0)" 202.71.106.119 - Anonymous [14/Aug/2006:17:18:58 +0000] "GET /verify-LAC_Compliance HTTP/1.1" 404 1268 "" "Mozilla/4.0 (compa tible; MSIE 5.5; Windows NT 5.0)" 127.0.0.1 - Anonymous [21/Mar/2006:14:00:35 +0000] "GET /VirtualHostBase/http/www.livestocksling.com:80/livestocksling.com/Vi rtualHostRoot/1024/eng/images/pigCartSmall_thumb HTTP/1.1" 200 19175 "http://www.livestocksling.com/1024/eng/Swine-All_Produc ts_frame" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Naver MyPC Search)" 127.0.0.1 - Anonymous [21/Mar/2006:14:00:35 +0000] "GET /VirtualHostBase/http/www.livestocksling.com:80/livestocksling.com/Vi rtualHostRoot/1024/eng/images/watermark HTTP/1.1" 200 9553 "http://www.livestocksling.com/1024/eng/Swine-All_Products_frame" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Naver MyPC Search)" 127.0.0.1 - Anonymous [21/Mar/2006:14:00:35 +0000] "GET /VirtualHostBase/http/www.livestocksling.com:80/livestocksling.com/Vi rtualHostRoot/1024/eng/images/pigSling1scan_thumb HTTP/1.1" 200 17524 "http://www.livestocksling.com/1024/eng/Swine-All_Produ cts_frame" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Naver MyPC Search)" 127.0.0.1 - Anonymous [21/Mar/2006:14:00:35 +0000] "GET /VirtualHostBase/http/www.livestocksling.com:80/livestocksling.com/Vi rtualHostRoot/1024/eng/images/pigSling_thumb HTTP/1.1" 200 16878 "http://www.livestocksling.com/1024/eng/Swine-All_Products_f rame" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Naver MyPC Search)" 127.0.0.1 - Anonymous [21/Mar/2006:14:00:35 +0000] "GET /VirtualHostBase/http/www.livestocksling.com:80/livestocksling.com/Vi rtualHostRoot/1024/eng/images/pigWeigh_thumb HTTP/1.1" 200 14964 "http://www.livestocksling.com/1024/eng/Swine-All_Products_f rame" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Naver MyPC Search)" 127.0.0.1 - Anonymous [21/Mar/2006:14:00:36 +0000] "GET /VirtualHostBase/http/www.livestocksling.com:80/livestocksling.com/Vi rtualHostRoot/1024/eng/images/pigSlingFoot_thumb HTTP/1.1" 200 13836 "http://www.livestocksling.com/1024/eng/Swine-All_Produc ts_frame" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Naver MyPC Search)" 202.71.106.119 - Anonymous [14/Aug/2006:13:25:45 +0000] "GET /1024/eng/dqm_menu_data HTTP/1.1" 200 6786 "http://livestockslin g.com/1024/eng/index" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)" 202.71.106.119 - Anonymous [14/Aug/2006:13:25:46 +0000] "GET /1024/eng/dqm_script HTTP/1.1" 200 2504 "http://livestocksling.c om/1024/eng/index" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)" 202.71.106.119 - Anonymous [14/Aug/2006:13:25:47 +0000] "GET /1024/eng/dqm_ie HTTP/1.1" 200 4904 "http://livestocksling.com/1 024/eng/index" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)" I rooted around as much as I could. These entries all look pretty normal to me. Your thoughts? TIA, beno
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 15 Aug 2006, at 09:36, zope@2012.vi wrote:
Dieter Maurer wrote:
The "Z2.log" file might give you glues towards the actual requests that produce the response above.
Thank you for reminding me of that log! I was looking in the wrong log <:-) It's been a long time since I got my hands in the box...I had a programmer. Anyway, below are the original problems I noticed in the error log in the Zope interface:
NotFound: http://www.mrtablecloth-vi.com/verify-LAC_Compliance NotFound: http://www.mrtablecloth-vi.com/notified-LAC_Compliance
These "pages" are not part of the Web site. What is "LAC_Compliance"? A Google turned up zero.
NotFound: http://www.livestocksling.com/1024 [ /eng/Swine- All_Products_frame ] This is indeed a page, but notice the brackets. Are these somehow originating in Zope?
Do you even read answers that people post to your questions? I told you yesterday that Zope does not magically create requests, and that it is perfectly normal for people or software outside of your control to create requests for stuff that does not exist on your site. Stop getting hung up about 404 responses. This is *not* an error and certainly not something that will hang your site. jens -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) iD8DBQFE4c62RAx5nvEhZLIRAlY0AJ9S19pS49VoZ+LCS307TFU0I6T2ZwCfdsfq ILlYD4dTjcoqrO7vlCnMOtk= =9x1S -----END PGP SIGNATURE-----
zope@2012.vi wrote at 2006-8-15 09:36 -0400:
... Below are some snips from Z2.log that don't seem to be of much help:
202.71.106.119 - Anonymous [14/Aug/2006:17:18:58 +0000] "GET /notified-LAC_Compliance HTTP/1.1" 404 1270 "" "Mozilla/4.0 (com patible; MSIE 5.5; Windows NT 5.0)"
It tells you that someone from "202.71.106.119" tried to access "/notified-LAC_Compliance" on your site. In order to find out why this someone did this, you have to identify him and ask him. "Z2.log" surely cannot help you with this... *BUT* you want to find out why your "site disappears" and not investigate "notified-LAC-Compliance" accesses. You can use "Z2.log" in the following way to help you with your "site disappears" (which is in fact not a disappearing but a displaying unexpected content). You let the problem reproduce and note the time of this reproduction. You then look into your "Z2.log" file and identify the request that did the reproduction. You try to reproduce it yourself. -- Dieter
participants (3)
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Dieter Maurer -
Jens Vagelpohl -
zope＠2012.vi