Creating an e-mail interface for issue tracker...
Hi all, I have been looking for an open source issue tracking/Help desk solution for quite some time. My requirements are: 1) Must be a Zope app as I want to learn zope and introduce the technology at work. I believe the best way to sell Zope at my company is to implement it with an Issue tracking application. 2) Issues can be fed into the system via e-mail 3) Must support file attachments (not necessarily from the e-mail interface) 4) Has nice interface and good searching tools. I found Issue Tracker from Peter Bengtsson. It is really nice, but there is no support for creating issues from e-mail. I have contacted the developer, but He has no plan for adding this feature at this time. I would like to create it, but my knowledge in zope is way too limited, don't know what is the best way to start this. I know I could use postfix to deliver to a program, but from there... Any ideas??? Francois
[Meehan, Francois wrote (Francois@iecholden.com) on 2/19/03 7:39 PM]
Hi all,
I have been looking for an open source issue tracking/Help desk solution for quite some time.
My requirements are:
take a look at zwiki's mailin features and the how to make a zwiki tracker at zwiki.org <--> george donnelly - http://zettai.net/ - "We Love Newbies" :) Zope Hosting - Dynamic Website Design - Search Engine Promotion Yahoo, AIM: zettainet - ICQ: 51907738 - e:george@zettai.net
CMFCollectorNG has an email interface. -aj --On Mittwoch, 19. Februar 2003 19:39 -0500 "Meehan, Francois" <Francois@iecholden.com> wrote:
Hi all,
I have been looking for an open source issue tracking/Help desk solution for quite some time.
My requirements are:
1) Must be a Zope app as I want to learn zope and introduce the technology at work. I believe the best way to sell Zope at my company is to implement it with an Issue tracking application.
2) Issues can be fed into the system via e-mail
3) Must support file attachments (not necessarily from the e-mail interface)
4) Has nice interface and good searching tools.
I found Issue Tracker from Peter Bengtsson. It is really nice, but there is no support for creating issues from e-mail.
I have contacted the developer, but He has no plan for adding this feature at this time.
I would like to create it, but my knowledge in zope is way too limited, don't know what is the best way to start this. I know I could use postfix to deliver to a program, but from there...
Any ideas???
Francois
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A minor addition to be made: CMFCollectorNG can send out notifications and it has an optional component to submit new issues/followups through email. -aj --On Donnerstag, 20. Februar 2003 05:19 +0100 Andreas Jung <lists@andreas-jung.com> wrote:
CMFCollectorNG has an email interface.
-aj
I have been looking for an open source issue tracking/Help desk solution for quite some time. Have a look at http://www.zwiki.org/ZopeIssueTrackers for a list of Zope Issue tracker that I know of (please edit the page if you have additions).
For an e-mail tracker you might use Zwiki and ZwikiTracker ( (see http://zwiki.org/HowToInstallAZwikiTracker and (http://www.zwiki.org/WikiMail), or use my python frontend http://zwiki.org/ZwikiFrontend MailBoxer also has some code to sent e-mails to Zope. PieterB
Meehan, Francois wrote:
Hi all,
I have been looking for an open source issue tracking/Help desk solution for quite some time.
My requirements are:
1) Must be a Zope app as I want to learn zope and introduce the technology at work. I believe the best way to sell Zope at my company is to implement it with an Issue tracking application.
2) Issues can be fed into the system via e-mail
3) Must support file attachments (not necessarily from the e-mail interface)
4) Has nice interface and good searching tools.
Jens Vagepohl has a product called JTracker. Its supports email of issues but doesn't support attachments. I asked Jens to add the emailing feature awhile ago and he did it in like two days. You might be able to get him to add the file attachment feature. I'd like it also... http://www.dataflake.org/software/jtracker - Matt
it has file attachments, too. jens On Thursday, Feb 20, 2003, at 12:17 US/Eastern, Matt Burleigh wrote:
Meehan, Francois wrote:
Hi all,
I have been looking for an open source issue tracking/Help desk solution for quite some time.
My requirements are: 1) Must be a Zope app as I want to learn zope and introduce the technology at work. I believe the best way to sell Zope at my company is to implement it with an Issue tracking application.
2) Issues can be fed into the system via e-mail
3) Must support file attachments (not necessarily from the e-mail interface)
4) Has nice interface and good searching tools.
Jens Vagepohl has a product called JTracker. Its supports email of issues but doesn't support attachments. I asked Jens to add the emailing feature awhile ago and he did it in like two days. You might be able to get him to add the file attachment feature. I'd like it also...
http://www.dataflake.org/software/jtracker
- Matt
participants (6)
-
Andreas Jung -
george donnelly -
Jens Vagelpohl -
Matt Burleigh -
Meehan, Francois -
PieterB