I'm interested in Zope's email capabilitites, both incoming and outgoing. I imagine it's probably straightforward (e.g. there are some classes somewhere) for me to send an outbound email from my Zope application. However, I'm particularly curious about a way to accept and process inbound email. Specifically, I'm considering building a basic customer service application. Each Zope user will have a private folder, and whenever a user sends email to, say, "support@myzopeserver.com", I'd like for zope to store the user's email message in their Zope folder. I will probably wrap this inside of my own ZClass, so that I can add properties like "status" to indicate whether or not one of my staff has replied to the customer in regards to the given message. Ultimately I'll build some workflow around it. Thoughts would be appreciated. Bryan