Dear Mr Brian Methvin Nice, to hear about you. Not so nice, to hear about you this way, when you present yourself the first time. The idea of the survey is a good one. However the tone and way of your message shows clearly, that you have no idea about the nature of the relationship between the people in a open source community and the organization (or company) which drives the developement of that Open Source product. And, I guess, that you are maybe not interested in it. Either you like to continue the way you are used to doing business, then maybe you should better change Zope back to closed source (at least the part Digital Creation is working on) and drop community support, because - as you said - it is soo expensive and time intensive to support this Open Source community (they don't give back and help DC anyway, aren't they ? and, DC could earn a lot more without this drag, couldn't they ?). Or you try to make yourself familiar with the world of Open Source first: different business modells, a worldwide developer community, quality before simple short-timed cash-cow-thinking and so on. Just read the mailing lists for some time, maybe ? It is impressing and irritating, that such a monster organization like IBM shows more knowledge, flexibility and tact than the freshman CEO of a small company which is profoundly based in the Open Source Community for years now already (and which owes a lot of its popularity and maybe also success to that). What a pity. Regards Reinhard Hess