On 7/10/05, Adam Acord <aca-list@wattslawfirm.com> wrote:

I'm looking for ideas on how to implement a call logging/helpdesk ticketing system utilizing Plone. Any ideas? Before everyone responds "try PloneCollector," I'm looking into it. However, I need some ideas, as I'm new to Plone (researched last couple weeks and installed yesterday).

I'm not looking for anything sophisticated, but useful. I also saw a posting on the sf list that mentioned "mailmanager," so I'm looking into that, too.

if you;re not tied to plone, and wants only helpdesk/ticketing system, i'd recommend issue tracker product it's actively developed, quite mature, silmple enough with many features iirc, the url is http://www.issuetrackerproduct.com

Any and all help is greatly appreciated.

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Adam Acord wrote:

I'm looking for ideas on how to implement a call logging/helpdesk ticketing system utilizing Plone.

Why? For any kind of real load at a helpdesk, Plone is totally the wrong solution for scalability reasons.

I'm not looking for anything sophisticated, but useful. I also saw a posting on the sf list that mentioned "mailmanager," so I'm looking into that, too.

I'd certainly try MailManager 2.0, it's built to handle the kind of loads you're likely to experience here... cheers, Chris -- Simplistix - Content Management, Zope & Python Consulting - http://www.simplistix.co.uk