Hey folks, I'm a systems administrator at a university library in San Francisco, and about a week or so ago I set up a Zope installation for one of my users; he was able to become the administrator and start developing, but just yesterday he found that when he accessed the Zserver (let's say the Zserver runs on port 2323 -- when he goes to "http://machine:2323") he got the simple message "Not Found". Nothing else, no errors on the page, nada. I can't get anything either. He claims he didn't do anything yesterday that might have hosed the operation, but I'm at a loss -- I don't know enough about Zope to do an effective diagnoses. Any nudges or clues would be greatly appreciated. jf
On Wed, Oct 16, 2002 at 01:55:49PM -0700, John Fink wrote:
yesterday he found that when he accessed the Zserver (let's say the Zserver runs on port 2323 -- when he goes to "http://machine:2323") he got the simple message "Not Found". Nothing else, no errors on the page, nada. I can't get anything either. He claims he didn't do anything yesterday that might have hosed the operation, but I'm at a loss -- I don't know enough about Zope to do an effective diagnoses. Any nudges or clues would be greatly appreciated.
First things first. Is zope running? Is he connecting to the right address? Anything else I can think of would give a more verbose error. -- Paul Winkler "Welcome to Muppet Labs, where the future is made - today!"
On Wed, 16 Oct 2002, Paul Winkler wrote:
On Wed, Oct 16, 2002 at 01:55:49PM -0700, John Fink wrote:
yesterday he found that when he accessed the Zserver (let's say the Zserver runs on port 2323 -- when he goes to "http://machine:2323") he got the simple message "Not Found". Nothing else, no errors on the page, nada. I can't get anything either. He claims he didn't do anything yesterday that might have hosed the operation, but I'm at a loss -- I don't know enough about Zope to do an effective diagnoses. Any nudges or clues would be greatly appreciated.
First things first. Is zope running? Is he connecting to the right address?
Anything else I can think of would give a more verbose error.
Yes and yes, as far as I can tell. If Zope weren't running or if he/I were hitting the wrong IP or port, we wouldn't get *any* message other than a connection refused. Zope's listening, but there's no *there* there. Thanks for the prompt reply though. jf
On Wed, Oct 16, 2002 at 02:13:22PM -0700, john.fink@library.ucsf.edu wrote:
Yes and yes, as far as I can tell. If Zope weren't running or if he/I were hitting the wrong IP or port, we wouldn't get *any* message other than a connection refused.
hmm, right.
Zope's listening, but there's no *there* there.
OK then, I don't believe you that you don't get more of an error message. :) Can you get to the management interface? http://mymachine:myport/manage If so, look for an item called index_html. If it wasn't there, you would get "Not found", but it would say more than that - notably, there would be a hint to look at the source for the error page (if you're not running in debug mode), which would include a python traceback in an HTML comment. You would also get this if index_html was calling something else that's missing. e.g. standard_html_footer, etc. -- Paul Winkler "Welcome to Muppet Labs, where the future is made - today!"
Make sure that zope is still running.
On 16/10/02, from the brain of John Fink tumbled:
Hey folks,
I'm a systems administrator at a university library in San Francisco, and about a week or so ago I set up a Zope installation for one of my users; he was able to become the administrator and start developing, but just yesterday he found that when he accessed the Zserver (let's say the Zserver runs on port 2323 -- when he goes to "http://machine:2323") he got the simple message "Not Found". Nothing else, no errors on the page, nada. I can't get anything either. He claims he didn't do anything yesterday that might have hosed the operation, but I'm at a loss -- I don't know enough about Zope to do an effective diagnoses. Any nudges or clues would be greatly appreciated.
jf
_______________________________________________ Zope maillist - Zope@zope.org http://lists.zope.org/mailman/listinfo/zope ** No cross posts or HTML encoding! ** (Related lists - http://lists.zope.org/mailman/listinfo/zope-announce http://lists.zope.org/mailman/listinfo/zope-dev )
-- Michael Montagne [montagne@boora.com] 503.226.1575 --
On Wed, Oct 16, 2002 at 01:55:49PM -0700, John Fink wrote:
Hey folks,
I'm a systems administrator at a university library in San Francisco, and about a week or so ago I set up a Zope installation for one of my users; he was able to become the administrator and start developing, but just yesterday he found that when he accessed the Zserver (let's say the Zserver runs on port 2323 -- when he goes to "http://machine:2323") he got the simple message "Not Found". Nothing else, no errors on the page, nada. I can't get anything either. He claims he didn't do anything yesterday that might have hosed the operation, but I'm at a loss -- I don't know enough about Zope to do an effective diagnoses. Any nudges or clues would be greatly appreciated.
jf
You haven't said anything about browser, server platform, or client platform. It sounds like you are running Internet Explorer with "User Friendly Error Message" (which are anything but). And it sounds like either the zope server is not running, or there is a DNS problem. Check both. Can you ping the machine? (If so, DNS is OK.) Is the server running? (I can't tell you how to tell without knowing your platform.) Jim Penny
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I think it or something else is running at that port. What happens when you do this: telnet machine 2323 GET / HTTP/1.0 You need two returns after the HTTP/1.0. You should get back the full response including headers so we have something to go on. Also, you should check the console you started zope from to see if there are any messages. Oh yeah: Also tell us what OS the server is on, what version of zope, what version of python, and anything else you think might be relevant.
-----Original Message----- From: zope-admin@zope.org [mailto:zope-admin@zope.org]On Behalf Of Jim Penny Sent: Wednesday, October 16, 2002 2:11 PM To: John Fink Cc: zope@zope.org Subject: Re: [Zope] extreme newbie questions
On Wed, Oct 16, 2002 at 01:55:49PM -0700, John Fink wrote:
Hey folks,
I'm a systems administrator at a university library in San
Francisco, and
about a week or so ago I set up a Zope installation for one of my users; he was able to become the administrator and start developing, but just yesterday he found that when he accessed the Zserver (let's say the Zserver runs on port 2323 -- when he goes to "http://machine:2323") he got the simple message "Not Found". Nothing else, no errors on the page, nada. I can't get anything either. He claims he didn't do anything yesterday that might have hosed the operation, but I'm at a loss -- I don't know enough about Zope to do an effective diagnoses. Any nudges or clues would be greatly appreciated.
jf
You haven't said anything about browser, server platform, or client platform. It sounds like you are running Internet Explorer with "User Friendly Error Message" (which are anything but).
And it sounds like either the zope server is not running, or there is a DNS problem.
Check both. Can you ping the machine? (If so, DNS is OK.) Is the server running? (I can't tell you how to tell without knowing your platform.)
Jim Penny
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On Wed, 16 Oct 2002, Charlie Reiman wrote:
I think it or something else is running at that port. What happens when you do this:
telnet machine 2323 GET / HTTP/1.0
You need two returns after the HTTP/1.0. You should get back the full response including headers so we have something to go on. Also, you should check the console you started zope from to see if there are any messages.
Oh yeah: Also tell us what OS the server is on, what version of zope, what version of python, and anything else you think might be relevant.
Okay. Here's what I can give you: jbfink@holmes:~$ telnet donald.ckm.ucsf.edu 8080 Trying 128.218.33.150... Connected to donald.ckm.ucsf.edu. Escape character is '^]'. GET / HTTP/1.0 HTTP/1.0 404 Not Found Content-type: text/html Content-length: 143 <HTML> <TITLE> Not Found </TITLE> <BODY BGCOLOR="#FFFFFF"> <FONT FACE="Arial,Helvetica,Geneva" SIZE=-1> <H2> Not Found </H2> </BODY> </HTML> Python version 2.1.3 and Zope version 2.5.1 (with CMF-1.3 installed) on Solaris 9. Hope that helps and thanks very much everyone, jf
Huh. Well, either that zope is horribly, horribly screwed or it isn't zope. My Zope's 404s look like this: GET /asldjfldsjf HTTP/1.0 HTTP/1.0 404 Not Found Server: Zope/(unreleased version, python 2.1.3, sunos5) ZServer/1.1b1 Date: Wed, 16 Oct 2002 21:24:37 GMT Bobo-Exception-File: /home/creiman/zope/ZopeCVS/Zope26/lib/python/ZPublisher/HTTPResponse.py Content-Type: text/html Bobo-Exception-Type: NotFound Connection: close Bobo-Exception-Value: bobo exception Etag: Content-Length: 1121 Bobo-Exception-Line: 606 <html>...... I'm guessing you've got something else running on that port. Do you still get the 404 after killing zope and trying the GET test? Are you running Zope behind apache or squid or something else?
-----Original Message----- From: zope-admin@zope.org [mailto:zope-admin@zope.org]On Behalf Of jbfink@library.ucsf.edu Sent: Wednesday, October 16, 2002 2:25 PM To: Charlie Reiman Cc: Jim Penny; John Fink; zope@zope.org Subject: RE: [Zope] extreme newbie questions
On Wed, 16 Oct 2002, Charlie Reiman wrote:
I think it or something else is running at that port. What happens when you do this:
telnet machine 2323 GET / HTTP/1.0
You need two returns after the HTTP/1.0. You should get back the full response including headers so we have something to go on. Also, you should check the console you started zope from to see if there are any messages.
Oh yeah: Also tell us what OS the server is on, what version of zope, what version of python, and anything else you think might be relevant.
Okay. Here's what I can give you:
jbfink@holmes:~$ telnet donald.ckm.ucsf.edu 8080 Trying 128.218.33.150... Connected to donald.ckm.ucsf.edu. Escape character is '^]'. GET / HTTP/1.0
HTTP/1.0 404 Not Found Content-type: text/html Content-length: 143
<HTML> <TITLE> Not Found </TITLE> <BODY BGCOLOR="#FFFFFF"> <FONT FACE="Arial,Helvetica,Geneva" SIZE=-1> <H2> Not Found </H2> </BODY> </HTML>
Python version 2.1.3 and Zope version 2.5.1 (with CMF-1.3 installed) on Solaris 9.
Hope that helps and thanks very much everyone,
jf
On Wed, 16 Oct 2002, Charlie Reiman wrote:
Huh. Well, either that zope is horribly, horribly screwed or it isn't zope. My Zope's 404s look like this:
GET /asldjfldsjf HTTP/1.0
HTTP/1.0 404 Not Found Server: Zope/(unreleased version, python 2.1.3, sunos5) ZServer/1.1b1 Date: Wed, 16 Oct 2002 21:24:37 GMT Bobo-Exception-File: /home/creiman/zope/ZopeCVS/Zope26/lib/python/ZPublisher/HTTPResponse.py Content-Type: text/html Bobo-Exception-Type: NotFound Connection: close Bobo-Exception-Value: bobo exception Etag: Content-Length: 1121 Bobo-Exception-Line: 606
<html>......
I'm guessing you've got something else running on that port. Do you still get the 404 after killing zope and trying the GET test? Are you running Zope behind apache or squid or something else?
Huh. Stopping Zope and then trying to telnet to 8080 gives me *exactly* the same results. Maybe something in Apache or elsewhere is grabbing that port? I'm not the only person with root on the machine so it's possible somebody has done something and I just don't know about it... I'll keep plugging. Thanks much. jf
On Wed, Oct 16, 2002 at 02:25:01PM -0700, jbfink@library.ucsf.edu wrote:
jbfink@holmes:~$ telnet donald.ckm.ucsf.edu 8080 Trying 128.218.33.150... Connected to donald.ckm.ucsf.edu. Escape character is '^]'. GET / HTTP/1.0
HTTP/1.0 404 Not Found Content-type: text/html Content-length: 143
<HTML> <TITLE> Not Found </TITLE> <BODY BGCOLOR="#FFFFFF"> <FONT FACE="Arial,Helvetica,Geneva" SIZE=-1> <H2> Not Found </H2> </BODY> </HTML>
First off, that's definitely not a Zope-based 404. One of those should look more like: $ telnet localhost 9673 Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. GET /404 HTTP/1.0 HTTP/1.0 404 Not Found Server: Zope/(Zope 2.5.1 (source release, python 2.1, linux2), python 2.1.3, linux2) ZServer/1.1b1 ... etc. I'm betting it's from RealServer, which I think can also suck up port 8080 for its webcasting component. An identical 404 page showed up in a RealServer question which can be found at http://kvcu.colorado.edu/~feedback/messageboard/messages/63.html -- Mike Renfro / R&D Engineer, Center for Manufacturing Research, 931 372-3601 / Tennessee Technological University -- renfro@tntech.edu
I'm betting it's from RealServer, which I think can also suck up port 8080 for its webcasting component.
You're absolutely correct. My boss, unbeknownst to me or to my Zope admin user, installed RealServer yesterday which promptly grabbed 8080. Phew. Everything's settled and all's right with the world. jf
Some day this list will win a prize for its members' willingness to help. (Just another reason to stick to Zope.) :) Ausum ----- Original Message ----- From: <john.fink@library.ucsf.edu> To: "Mike Renfro" <renfro@tntech.edu> Cc: <jbfink@library.ucsf.edu>; <zope@zope.org> Sent: Wednesday, October 16, 2002 4:55 PM Subject: Re: [Zope] extreme newbie questions
I'm betting it's from RealServer, which I think can also suck up port 8080 for its webcasting component.
You're absolutely correct. My boss, unbeknownst to me or to my Zope admin user, installed RealServer yesterday which promptly grabbed 8080.
Phew. Everything's settled and all's right with the world.
jf
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I'll tell you what, I just read through the whole thread, and I'll tell you, the suspense was killing me. Was it A: DNS? or B: apache user didn't have rights? or C: Something else... Seems like it ended like a bad Saturday Night Live skit that just ends....phtt!!! Tell your boss he's fired. ;) ----- Original Message ----- From: "Ausum Studio" <ausum_studio@hotmail.com> To: <zope@zope.org> Sent: Wednesday, October 16, 2002 6:35 PM Subject: OT: Re: [Zope] extreme newbie questions
Some day this list will win a prize for its members' willingness to help. (Just another reason to stick to Zope.)
:)
Ausum
----- Original Message ----- From: <john.fink@library.ucsf.edu> To: "Mike Renfro" <renfro@tntech.edu> Cc: <jbfink@library.ucsf.edu>; <zope@zope.org> Sent: Wednesday, October 16, 2002 4:55 PM Subject: Re: [Zope] extreme newbie questions
I'm betting it's from RealServer, which I think can also suck up port 8080 for its webcasting component.
You're absolutely correct. My boss, unbeknownst to me or to my Zope admin user, installed RealServer yesterday which promptly grabbed 8080.
Phew. Everything's settled and all's right with the world.
jf
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participants (10)
-
Ausum Studio -
Charlie Reiman -
jbfink＠library.ucsf.edu -
Jim Penny -
John Fink
-
john.fink＠library.ucsf.edu -
Michael Montagne -
Mike Renfro -
Paul Winkler -
working4aliving