[Zope] Helpdesk/Call Logging in Plone

[ken wood]

Bakhtiar A Hamid wrote:

>On 7/10/05, Adam Acord <aca-list at wattslawfirm.com> wrote:
>  
>
>>I'm looking for ideas on how to implement a call logging/helpdesk
>>ticketing system utilizing Plone.  Any ideas?  Before everyone
>>responds "try PloneCollector," I'm looking into it.  However, I need
>>some ideas, as I'm new to Plone (researched last couple weeks and
>>installed yesterday).
>>
>>I'm not looking for anything sophisticated, but useful.  I also saw a
>>posting on the sf list that mentioned "mailmanager," so I'm looking
>>into that, too.
>>    
>>
>
>if you;re not tied to plone, and wants only helpdesk/ticketing system,
>i'd recommend issue tracker product
>
>it's actively developed, quite mature, silmple enough with many features
>
>iirc, the url is http://www.issuetrackerproduct.com
>
>  
>
>>Any and all help is greatly appreciated.
>>
>>-aa
>>_______________________________________________
>>Zope maillist  -  Zope at zope.org
>>http://mail.zope.org/mailman/listinfo/zope
>>**   No cross posts or HTML encoding!  **
>>(Related lists -
>> http://mail.zope.org/mailman/listinfo/zope-announce
>> http://mail.zope.org/mailman/listinfo/zope-dev )
>>
>>    
>>
>
>
>  
>
So, after you get IssueTracker running, just add a link on your plone 
site page. Users wont know the difference.
kaw