[Zope] Helpdesk/Call Logging in Plone

[Chris Withers]

Adam Acord wrote:
> I'm looking for ideas on how to implement a call logging/helpdesk  
> ticketing system utilizing Plone.  

Why? For any kind of real load at a helpdesk, Plone is totally the wrong 
solution for scalability reasons.

> I'm not looking for anything sophisticated, but useful.  I also saw a  
> posting on the sf list that mentioned "mailmanager," so I'm looking  
> into that, too.

I'd certainly try MailManager 2.0, it's built to handle the kind of 
loads you're likely to experience here...

cheers,

Chris

-- 
Simplistix - Content Management, Zope & Python Consulting
            - http://www.simplistix.co.uk