[Zope] ack! Zope stopped starting as a Windows Service

[J Cameron Cooper]

Chris Curvey wrote:
> Everything was going so well today, too....
> 
> Zope was installed as part of the Plone 2 installer on Win2K.  Has been 
> running fine for several months.
> 
> I was adding some issues to my collector, and things started hanging up 
> on my system.  After reboot, the Zope service did not start, trying to 
> start it manually through the service manager gives
> 
> "could not start the zope instance at c:\program files\Plone2\Data 
> service on Local Computer.  The service did not return an error.  There 
> could be an internal windows error or an internal service error."
> 
> the last three messages in the error log are:
> 
> total failure getting the folderlisting action for the folder
> http://compaq.antiques:8080/Knowledgebase/tech/collector.2005-01-07.332951554 
> <http://compaq.antiques:8080/Knowledgebase/tech/collector.2005-01-07.332951554>
> 
> trying to restart the server via the service manager does not create a
> new event log.
> 
> I can start Zope manually via runzope.bat, and it will work, though it 
> gives me this error:
> 
> C:\Program Files\Plone 2\Zope\lib\python\Zope\Startup
> \run.py" -C "C:\Program Fil
> es\Plone 2\Data\etc\zope.conf"
> Traceback (most recent call last):
>   File "C:\Program Files\Plone 
> 2\Zope\lib\python\Products\CMFBoard\Forum.py", li
> ne 34, in ?
>     from ForumMailReceiver import MailReceiver
>   File "C:\Program Files\Plone 
> 2\Zope\lib\python\Products\CMFBoard\ForumMailRece
> iver.py", line 22, in ?
>     from Products.PortalTransport.interfaces.mailreceiver import 
> IMailReceiver
> ImportError: No module named PortalTransport.interfaces.mailreceiver
> Traceback (most recent call last):
>   File "C:\Program Files\Plone 
> 2\Zope\lib\python\Products\CMFBoard\Forum.py", li
> ne 41, in ?
>     from Subscribeable import Subscribeable
>   File "C:\Program Files\Plone 
> 2\Zope\lib\python\Products\CMFBoard\Subscribeable
> .py", line 18, in ?
>     from Products.PortalTransport.SubscribeableMember import 
> SubscribeableMember
> 
> ImportError: No module named PortalTransport.SubscribeableMember
> 
> Help!  I was using that Zope instance as a spare brain, and my last 
> backup is....[expletive deleted]... too old to be useful.

CMFBoard apparently can use a 'PortalTransport' product for doing 
something with emails. In my version, the import on Forum.py line 34::

     from ForumMailReceiver import MailReceiver

is wrapped in a try/except so it doesn't cause problems if absent. As is 
Subscribable on line 41. When these are absent, they print out the 
exceptions, but they are not fatal. These are not your problem.

Some different diagnostic information is needed. Can you access the 
server when starting with runzope?

		--jcc