On 7/10/05, Adam Acord <aca-list@wattslawfirm.com> wrote:
I'm looking for ideas on how to implement a call logging/helpdesk ticketing system utilizing Plone. Any ideas? Before everyone responds "try PloneCollector," I'm looking into it. However, I need some ideas, as I'm new to Plone (researched last couple weeks and installed yesterday).
I'm not looking for anything sophisticated, but useful. I also saw a posting on the sf list that mentioned "mailmanager," so I'm looking into that, too.
if you;re not tied to plone, and wants only helpdesk/ticketing system, i'd recommend issue tracker product it's actively developed, quite mature, silmple enough with many features iirc, the url is http://www.issuetrackerproduct.com
Any and all help is greatly appreciated.
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